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important information

Refund Policy

Refund outcomes depend on timing, custom preparation, and confirmed service scope.

Last updated: August 2, 2026

1. Policy overview

  • Because event styling and custom décor involve time-sensitive planning and tailored preparation, refunds are evaluated based on how far production and scheduling have progressed.
  • Confirmed bookings and prepared items may be partially refundable or non-refundable depending on work already completed.

2. Custom and themed work

  • Custom design, personalised elements, and themed preparation are generally non-refundable once production has started.
  • Seasonal and date-sensitive materials may not be reusable and can reduce refund eligibility.

3. Grab 'n Go orders

  • Grab 'n Go pickup or delivery orders are prepared for specific dates and are generally non-refundable once prepared.
  • If timing allows, rescheduling may be offered at JOVIRA's discretion and based on availability.

4. Service interruptions

  • If JOVIRA cannot deliver confirmed services due to circumstances within our control, we will provide a suitable remedy, which may include rescheduling, service credit, or a partial/full refund based on the undelivered scope.
  • Force majeure events (for example severe weather or venue restrictions) are handled case-by-case with a focus on fair rescheduling options.

5. Requesting refund support

  • To request a cancellation or refund review, contact JOVIRA as soon as possible with your booking details.
  • Approved refunds are returned to the original payment method where possible.