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Refund Policy

Refund outcomes depend on timing, custom preparation, and confirmed service scope.

Last updated: August 2, 2026

1. Refund Policy Overview

At JOVIRA, every celebration is thoughtfully planned and prepared with dedicated time, creativity, and attention to detail. Due to the customized nature of our services, refund eligibility is determined based on the stage of preparation, production, and scheduling completed.

  • Booking retainers are non-refundable as they secure your event date and begin the planning process.
  • Confirmed bookings, customized designs, and prepared items may be partially refundable or non-refundable depending on the work completed and resources committed.
  • Each request is reviewed individually with fairness, transparency, and consideration of the circumstances involved.

2. Custom & Bespoke Designs

Every JOVIRA creation is thoughtfully designed and handcrafted to bring your celebration vision to life. Custom details require dedicated planning, preparation, and specially selected materials.

  • Due to the personalized nature of custom designs, bespoke elements and themed décor cannot be cancelled or refunded once production has begun.
  • Seasonal, specialty, and date-specific materials may be prepared exclusively for your celebration and may not be reusable, which can affect refund eligibility.

3. Grab ’n Go Collections

JOVIRA’s Grab ’n Go Collections are thoughtfully prepared in advance for your selected celebration date, offering the convenience of a beautifully styled arrangement ready to enjoy.

  • Due to their customized and time-sensitive preparation, Grab ’n Go Collections cannot be cancelled or refunded once preparation has begun.
  • If requested in advance, rescheduling options may be considered based on availability and at JOVIRA’s sole discretion.

4. Unforeseen Circumstances

At JOVIRA, we are committed to delivering every celebration with care and professionalism. In rare situations where circumstances affect our ability to provide confirmed services, we will communicate promptly and work toward the best possible resolution.

  • If JOVIRA is unable to complete the confirmed service due to circumstances within our control, we will provide an appropriate resolution, which may include rescheduling, service credit, or a refund adjustment based on the portion of service affected.
  • Situations beyond our control, including severe weather, venue restrictions, or unexpected circumstances, will be reviewed individually with a focus on fair and reasonable solutions.

5. Refund Requests & Support

If you require assistance with a cancellation or refund request, our team is happy to review your inquiry with care and transparency.

  • Please contact JOVIRA as soon as possible with your booking details and reason for the request.
  • All refund requests are reviewed according to this Refund Policy and the stage of preparation completed.
  • Approved refunds will be processed to the original payment method where applicable.
  • Our team will provide a response after carefully reviewing your request.